creativepiano Studio Policy
(as of September 2023, subject to change)
Requirements at Home
Your child will need a digital piano with 88 weighted keys or an acoustic piano at home no later than 8 weeks after lessons begin. I can gladly make (also inexpensive) recommendations regarding rent or purchase.
To use our special teaching method (Piano Express Web App), a digital piano with USB-to-host connection, a USB printer cable, and a laptop/tablet with a Chrome browser are required (info and technical support is always available upon request).
Progress is determined primarily by deliberate, regular quality practice. An important part of the practice we already do in class, so in the beginning home practice is mostly repeating what was practiced in the lesson.
Location, Lesson Style, Holidays
Piano lessons take place weekly for 60 min at the creativepiano studio in the 7th district in Vienna.
If lessons can’t take place at my studio for various reasons (e.g. statutory lockdown or similar reasons) they are automatically continued as online lessons, which are considered equivalent.
No classes are held during Viennese school holidays and on public holidays. If your child has different holiday periods, it is unfortunately not possible for me to take that into account. Please keep this in mind before registering.
Tuition and Book Fee
Semester tuition covers 16 lessons per semester (ø 3.2 units per month), is invoiced monthly and is due by the 8th of the month. A semester lasts 5 months, an entry during the semester is also possible and will be charged pro rata.
In the school year 2023/24 the monthly fee is €106,- (60 min), payable by bank transfer, paypal or cash. The use of the Piano Express app costs an additional €9 per month, access is available at home around the clock.
In the summer months (July & August) there is no fee, but there are other offers such as intensive weeks that can be booked separately.
At the beginning of each school year (September) there is an increase in the monthly fee of up to 5%.
Commitment, Termination and Special Circumstances
Enrolling for a semester subscription is valid for a whole semester and is allocated according to free spots. With your registration you enter into a contract that is automatically renewed every semester.
Cancellation is always possible up to four weeks before the end of the semester and must be in writing (e-mail, short message).
In consultation with me, lessons will be credited under special circumstances (e.g. in the event of a long illness, moving, high school graduation)
creativepiano Student Portal
Registered students and parents receive access to the creativepiano student portal.
It is necessary to make use of the portal to view current studio information, charges & payments, appointments, lending library, media files and the timetable. This is the place where you can also cancel lessons or redeem make-up credits (see below).
Cancellation Policy, Make-Up Credits
Lessons cancelled by the teacher will be made up or credited if the total number of lessons per semester is less than 16 as a result.
Lessons canceled by students up to 6 hours in advance will be converted into a make-up credit, which allows for rescheduling in an open slot, subject to availability.
There is no right to a refund for remaining make-up credits, but I regularly point out slots to redeem make-up credits.
Make-Up Credits are valid for 1 year, reschedules are limited to 4x/semester.
Media Release Policy
Pictures, videos or recordings of students may be posted on the creativepiano studio website and included in studio publications and studio-related social media using first names only.
Pictures, videos or recordings taken by the teacher or being shared with the teacher by other parents or students can be used at the discretion of the teacher in regards to the studio.
Online safety rules are followed in this matter.
Please wash your hands thoroughly with soap before lessons at my studio and stay at home when you’re not well. Fingernails should be trimmed.
Please arrive on time and well-prepared for each piano lesson and bring your sheet music and notes with you. I ask you to enter my studio a maximum of 5 minutes before your class time to respect the time that I make for my other students or for myself.